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Record Description : Record of general and case specific questions and responses concerning the Temporary Assistance for Needy Families (TANF), Ohio Works First (OWF), Food Stamps (FS), Disability Financial Assistance (DFA), Prevention, Retention, and Contingency (PRC) programs administered by ODJFS. Inquires are initiated through electronic mail boxes or telephone calls from staff, county offices, or families requesting clarification of policy and/or rule or inquiries about benefit eligibility, case status, citizenship issues, and cash assistance. Research information is used to quantify, analyze and determine the best course of action to resolve each issue, detailing the type of inquiry and date of the inquiry and how it was resolved.