Revision : 1
Record Description : Tracking system used to document calls, faxes and emails from county and state agencies with questions and issues about system problems, resources, benefits, and recipient eligibility under the Temporary Assistance for Needy Families (TANF), Ohio Works First (OWF), Food Assistance (FA), Food Assistance Employment &
Training (FAET), Disability Financial Assistance (DFA), Prevention, Retention, and Contingency (PRC) programs. System identifies the customer, date of the request, specific issue and how it was resolved, and date of response, which is used to measure service performance.