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Agency Schedule Detail

Authorization Number :  11001735
Agency Series No. :  TICK-06
Status :  Active
Agency Web Link : 
Agency :  DAS
Confidential Description : 
Division :  DAS0800
Vital Description : 
Section :  DAS0800802
Record Title :  Help Ticket System – IT Service Management Records
Revision :  3
Record Description :  Records documenting incident identification, triage, investigation, resolution, communication, and closure within the ticketing system (e.g., incident records, related tasks, assignments, SLAs, work notes, approvals, audit history, and attachments), used to restore service, analyze trends, and report KPIs.
Retention Period Retention Justification Media Code Method of Disposal
Maintain in system of record for 4 years, then move to archive status for 1 year, then destroy. Electronic Delete

Approvals

Status Name Title Date
Approved David Day Records Coordinator 4/2/2026 1:50:29 PM
Approved Denise DePalma Records Officer 4/2/2026 3:50:18 PM
Approved Terri Dittmar Record Administrator 4/3/2026 11:47:25 AM
Approved Fred Previts State Archivist 4/3/2026 3:43:30 PM
Approved Martin Meeks State Auditor 4/6/2026 9:40:41 AM

Notes

Date Reason User

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© 2026 - RIMS, State of Ohio