Agency Schedule Detail

Authorization Number : 11001735

Agency Series No. : TICK-06

Status : Active

Agency Web Link :

Agency : DAS

Confidential Description :

Division : DAS0800

Vital Description :

Section : DAS0800802

Record Title : Help Ticket System – IT Service Management Records

Revision : 5

Record Description : Records documenting incident identification, triage, investigation, resolution, communication, and closure within the ticketing system (e.g., incident records, related tasks, assignments, SLAs, work notes, approvals, audit history, and attachments), used to restore service, analyze trends, and report KPIs.

Retention Period	Retention Justification	Media Code	Method of Disposal
Maintain in system of record for 6 years, then move to archive status for 1 year, then destroy.	IRS Publication 1075, Safeguarding FTI data.	Electronic	Delete

Approvals

Status	Name	Title	Date
Approved	David Day	Records Coordinator	6/9/2026 2:47:15 PM
Approved	Denise DePalma	Records Officer	6/11/2026 6:29:20 AM
Approved	Terri Dittmar	Record Administrator	6/11/2026 9:29:36 AM
Approved	Fred Previts	State Archivist	6/11/2026 9:47:10 AM
Approved	Martin Meeks	State Auditor	6/11/2026 3:32:02 PM

Notes

Date	Reason	User