Agency Schedule Detail

Authorization Number : 11001734

Agency Series No. : TICK-05

Status : Active

Agency Web Link :

Agency : DAS

Confidential Description :

Division : DAS0800

Vital Description :

Section : DAS0800802

Record Title : Help Ticket System -IT Service Management Change Management Records

Revision : 3

Record Description : Records documenting change identification, assessment, approval, implementation, validation, and closure within the ticketing system (e.g., change records, related tasks, risk and impact details, approvals, implementation and backout plans, testing activities, work notes, audit history, and attachments), used to manage production risk and ensure controlled changes to infrastructure, applications, and services.

Retention Period	Retention Justification	Media Code	Method of Disposal
Maintain in system of record for 4 years, then move to archive status for 1 year, then destroy.		Electronic	Delete

Approvals

Status	Name	Title	Date
Approved	David Day	Records Coordinator	4/2/2026 1:50:49 PM
Approved	Denise DePalma	Records Officer	4/2/2026 3:49:59 PM
Approved	Terri Dittmar	Record Administrator	4/3/2026 11:47:11 AM
Approved	Fred Previts	State Archivist	4/3/2026 3:45:08 PM
Approved	Martin Meeks	State Auditor	4/6/2026 9:43:55 AM

Notes

Date	Reason	User