Agency : DAS
Confidential Description : May contain confidential personal information, personally identifiable information, or vendor proprietary information.
Revision : 3
Record Description : Records documenting IT asset and service requests submitted through the ITAM Service Catalog within the ticketing system, including Request Items (RITMs), catalog tasks, approvals, fulfillment notes, and attachments, used to process requests, deliver asset-related services, document approvals and fulfillment activities, and confirm completion and outcomes.