Agency Schedule Detail

Authorization Number : 50930023

Agency Series No. : DCY-FCSCHP

Status : Active

Agency Web Link :

Agency : DCY

Confidential Description : Contains children's services agencies complaints about child abuse and neglect, adoption and placement services.

Division : DCYCOS

Vital Description :

Section : DCYCOSFCS

Record Title : Family and Customer Support Center Help Desk

Revision : 0

Record Description : Established to track complaints and services provided by county and public children’s service agencies. Services include adoption, and cases of child abuse and neglect. Manual log contains case information, name, requester, policy clarification and response or action taken. Also legislative inquiries are tracked, documenting the number of calls or letters received and responses.

Retention Period	Retention Justification	Media Code	Method of Disposal
Retain in office 5 years, then destroy.		Electronic	Erase
Retain in office 60 days, image then destroy.		Paper	Shred

Approvals

Status	Name	Title	Date
Approved	Davaughna Parks	Records Officer	5/21/2025 4:18:58 PM
Approved	Terri Dittmar	Record Administrator	5/27/2025 9:23:43 AM
Approved	Fred Previts	State Archivist	5/27/2025 4:39:29 PM
Approved	Martin Meeks	State Auditor	5/30/2025 9:24:53 AM

Notes

Date	Reason	User