Agency Schedule Detail

Authorization Number : 760-1608

Agency Series No. : 4021

Status : Active

Agency Web Link :

Agency : DHS

Confidential Description :

Division : DHSOBMV

Vital Description :

Section : DHSOBMVFLDO

Record Title : Q-Flow Data

Revision : 0

Record Description : This series contains records of the service tickets logged for customers arrived/queue BMV Agencies for the services like Driver’s License, Vehicle Registrations, etc… . Data includes basic information for the customer such as name, phone number, email address and history of the event/actions on the ticket like queue timings and communications via Short Message Service (SMS) or emails. NOTE: There is no system integration between Q-flow and BASS or any other systems.

Retention Period	Retention Justification	Media Code	Method of Disposal
Retain three (3) years from the date case/ticket was created; thirty (30) days for customer communications, SMS and/or emails.	Records for investigative and statistical purposes.	Electronic	Delete

Approvals

Status	Name	Title	Date
Approved	Mark Contosta	Records Officer	7/19/2022 12:18:52 PM
Approved	Terri Dittmar	Record Administrator	7/21/2022 7:15:47 AM
Approved	Fred Previts	State Archivist	7/21/2022 11:45:07 AM
Approved	Martin Meeks	State Auditor	7/22/2022 10:25:28 AM

Notes

Date	Reason	User