Agency Schedule Detail

Authorization Number : 18550786

Agency Series No. : PUBL-11

Status : Active

Agency Web Link :

Agency : BWC

Confidential Description : Yes, Recordings may contain PCI i.e. credit card data. Recordings may also contain CPI i.e. claim information, social security numbers, date of birth, payment information, and any discussions regarding medical conditions.

Division : BWCFDAD

Vital Description :

Section : BWCFDADPUBL

Record Title : All Contact Centers using the Auto Call Distribution (ACD System) Finesse phone system

Revision : 2

Record Description : Calls recorded for quality assurance purposes when external customers call into Bureau of Workers’ Compensation.

Retention Period	Retention Justification	Media Code	Method of Disposal
For every department on this CBTS provided ACD Finesse phone system that has the call recording feature enabled, retain these recordings for 90 days.	Recordings are used by supervisors for training and quality assurance purposes.	Electronic	Delete

Approvals

Status	Name	Title	Date
Approved	JEFF Hitch	Records Coordinator	6/5/2023 12:57:39 PM
Approved	Colleen Cottrell Erdman	Records Officer	6/9/2023 3:04:53 PM
Approved	Terri Dittmar	Record Administrator	6/20/2023 10:12:40 AM
Approved	Fred Previts	State Archivist	6/20/2023 3:25:02 PM
Approved	Martin Meeks	State Auditor	7/5/2023 10:09:01 AM

Notes

Date	Reason	User