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Agency Schedule Detail

Authorization Number :  845-0532
Agency Series No. :  IC-IT-07
Status :  Active
Agency Web Link : 
Agency :  OIC
Confidential Description :  The ticket may contain confidential information such as claim numbers, or social security numbers
Division :  OIC0009
Vital Description : 
Section :  OIC00090009
Record Title :  Customer Service Call Records
Revision :  0
Record Description :  This record series pertains to customer calls received by the agency. A database record is created, via software, when a customer calls the agency. The ticket is considered closed once the customers issue(s) are resolved.
Retention Period Retention Justification Media Code Method of Disposal
Retain 2 years after the close date of the ticket, then delete. Electronic Delete

Approvals

Status Name Title Date
Approved Kamal Kapoor Records Officer 2/1/2018 10:45:00 AM
Approved Bunnie Jones Record Administrator 2/7/2018 10:42:00 AM
Approved Martin Meeks State Auditor 2/8/2018 9:42:00 AM
Approved Fred Previts State Archivist 2/8/2018 1:57:00 PM

Notes

Date Reason User

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© 2025 - RIMS, State of Ohio