Authorization Number : 760-1582
Agency Series No. : 4017
Status : Active
Agency Web Link :
Agency : DHS
Confidential Description : Calls could contain personally identifiable information, confidential personal information, or information covered by the Driver Privacy Protection Act.
Division : DHSOBMV
Vital Description :
Section :
Record Title : Audio Recordings of Bureau of Motor Vehicle (BMV) Phone Center calls
Revision : 0
Record Description : This record series contains recordings of BMV Phone Center inbound and outbound calls for quality assurance, training, and/or investigation of customer complaints. Any call needed for discipline or investigation would be copied from the system and retained according to the appropriate retention schedule.