Revision : 2
Record Description : Record of general and case specific questions and responses concerning the
Temporary Assistance for Needy Families (TANF), Ohio Works First (OWF), Food Stamps (FS), Disability
Financial Assistance (DFA), Prevention, Retention, and Contingency (PRC) programs administered by ODJFS.
Inquiries are initiated through electronic mail boxes or telephone calls from staff, county offices, or families
requesting clarification of policy and/or rule, technical assistance and guidance from the program areas,
training, or inquiries about benefit eligibility, case status, citizenship issues, and cash assistance. Research
information is used to quantify, analyze and determine the best course of action to resolve each issue, detailing
the type of inquiry and date of the inquiry and how it was resolved. Hard copy inquiries and responses are
retained in the Toledo office.