Agency Schedule Detail

Authorization Number : 950-0428

Agency Series No. : 5-02-01

Status : Active

Agency Web Link :

Agency : LOT

Confidential Description : may contain confidential and personal information

Division : LOTFINA

Vital Description :

Section : LOTFINACLMS

Record Title : Customer Inquiry File

Revision : 4

Record Description : File contains Customer Inquiry Forms and non-winning tickets. Customer inquiries are filed by customers that posses a ticket that appears to be a winner but will not validate as a winner on the Lottery's computer system. The file includes the Lottery's Internal Control System results report identifying the reason why the ticket will not validate; cashed, stolen, mutilated, altered, etc. The file may also contain interoffice communications pertaining to the inquiry.

Retention Period	Retention Justification	Media Code	Method of Disposal
Retain hard copy in the operating area until the Auditor of State issues final audit report. Scan hard copy, then shred.		Paper	Shred
Retain digital copy for seven (7) years from payment date, then destroy.	must retain based on IRS code	Electronic	Delete

Approvals

Status	Name	Title	Date
Approved	Margaret Tomaro	Records Officer	10/10/2024 10:51:06 AM
Approved	Terri Dittmar	Record Administrator	10/11/2024 7:52:14 AM
Approved	Martin Meeks	State Auditor	10/15/2024 11:09:34 AM
Approved	Fred Previts	State Archivist	10/17/2024 11:13:37 AM

Notes

Date	Reason	User