Authorization Number : 10700180
Agency Series No. : 070-IT-02
Status : Active
Agency Web Link :
Agency : AUD
Confidential Description :
Division : AUDADMN
Vital Description :
Section : AUDADMN00IT
Record Title : Help Desk Summary Reports
Revision : 1
Record Description : Contain weekly and monthly activity info. from CCMIS (telephone routing system). This info. has details relating to each technician, when they logged in and out of the system, how many calls were received and when each call was received. Includes monthly summary info. relating to when an employee calls the help desk for computer assistance. Includes info. relating to totals by type and technician, mail gateway totals and survey total charts.