Agency Schedule Detail

Authorization Number : 10700181

Agency Series No. : 070-IT-01

Status : Active

Agency Web Link :

Agency : AUD

Confidential Description :

Division : AUDADMN

Vital Description :

Section : AUDADMN00IT

Record Title : Help Desk Detail Info.

Revision : 1

Record Description : IT Help Desk tickets or incidents contain information relating to employee requests for computer assistance. Details the callers profile, call category info., technician info., and progress notes associated with each incident. E-mails sent to all AOS staff regarding significant IT impact. Daily activity info. from CCMIS (telephone routing system) detailing when calls are received, how many calls are received for each technician.

Retention Period	Retention Justification	Media Code	Method of Disposal
18 months		Electronic	Delete
Retain while needed then destroy after an electronic version has been created and verified for accuracy		Paper	Shred

Approvals

Status	Name	Title	Date
Approved	Martin Meeks	Records Officer	10/15/2021 2:22:20 PM
Approved	Terri Dittmar	Records Coordinator	10/18/2021 2:19:01 PM
Approved	Fred Previts	State Archivist	10/18/2021 2:34:25 PM
Approved	Martin Meeks	State Auditor	10/19/2021 3:19:18 PM

Notes

Date	Reason	User